Digital Marketing Marketing to Patients Marketing to Physicians

Making Things Easy For Your Audience

As marketers, one of the most important questions we can ask ourselves is: “How easy are we to work with?” – as in how easy is it to download the whitepaper? Request a demo? Get help from the support team? Pay their bill?

Sometimes, while we are in the thick of creating websites, materials and processes, we forget that we are experts at our own products and our own companies. What is obvious to us (click on Resources, to get to our blog) may not be obvious to end-users/the audience we are trying to appeal to.

I was reminded of this on a recent visit to a local hospital.

In an effort to reduce their environmental impact most hospitals have implemented waste sorting stations in their cafeterias and food courts. Here is a picture of a typical station:

The concept is simple – ask the end-user (the person who finished eating) to sort their waste into the correct receptacle so that it can be disposed of in the most environmentally friendly way. Unfortunately, the result is often a mess.

Despite the welcoming colors and the clearly printed graphics, these sorting stations are often confusing to end-users. Do plastic-lined paper cups go into the paper bin or do they go in the regular garbage? Should used napkins go in the food waste or paper?

Worse, during the lunch rush, these stations often become a bottleneck so people only have a few seconds to make up their mind or risk holding up the line of people eager to get back to work. Thus, paper ends up in the regular garbage and plastics end up in the organic container.

The hospital I visited had one of these waste stations, but they added something to help make it very easy for people to know which bin to use. Above each receptacle, they mounted a display of all the items used in their cafeteria and the corresponding bin they should go in.

Now there is no confusion. All you have to do is look at your tray and look up to see where the matching item is. No more guessing. They made it extremely easy for their end-users to know what to do.

One of the best things we can do as marketers is make it easy for customers and prospects to engage with us. We need to design our websites and our processes so that customers know exactly what to do next. It’s an investment that will pay off as much as launching a new paid search campaign would.

Now that the quieter summer months are upon us, it’s the perfect time to step back and assess your materials to see if you can make things even easier for your target audience to engage with you.

Now please excuse me as I put my salad container into the correct bin.

About the author


Colin Hung

Colin Hung is an award-winning Marketing Executive with more than 15yrs of healthcare and HealthIT experience. He co-founded one of the most popular healthcare chats on Twitter, #hcldr and he has been recognized as one of the “Top 50 Healthcare IT Influencers”. Colin’s work has been published in the Journal of the American College of Radiology, American Society for Healthcare Risk Managers, and Infection Control Today. He writes regularly for Healthcare Scene and here at Colin is a member of #pinksock #TheWalkingGallery and is proudly HITMC. His Twitter handle is: @Colin_Hung.

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The Healthcare and IT Marketing Community (HITMC) is an extension of the HITMC conference that is the first of its kind event that brings together marketing and PR professionals from throughout the health care community. We strive to provide amazing marketing and PR related content that helps HealthIT companies and healthcare organizations  stand out amidst all the noise of the industry. If you’re looking to market to hospital executives, doctors, practice managers, patients, or other healthcare professionals, you’ve come to the right place. Welcome to the HITMC community!