2017 Health Care Marketing Resolutions – #HITMC Twitter Chat Topics

It’s time for our next Healthcare IT Marketing and PR Community (HITMC) Twitter chat. The chat will be held on Tuesday, January 3rd at Noon ET (9 AM PT). To participate, follow the #HITMC Twitter stream on your favorite Twitter tool and add #HITMC to all of your tweets.

This chat will focus on “2017 Health Care Marketing Resolutions” and is hosted by Burt Rosen (@burtrosen) from @HealthSparq. Let’s kick off the New Year in style and share our New Years resolutions. We’ll be sure to hold you accountable and you’ll likely hear some great ideas from other attendees that you may want to steal and make your own. Plus, if you know Burt, you can expect some spicy discussion that you won’t want to miss.

Here’s a look at the 5 questions that will serve as the framework for the discussion:
T1: What was your 2016 health care marketing resolution and was it successful? What did you learn from any failures this year that you can improve on next year? #HITMC

T2: What are your 2017 health care marketing resolutions? #HITMC

T3: Why? What prompted you to make this resolution? #HITMC

T4: How will you hold yourself accountable for your resolutions throughout the year? #HITMC

T5: If you haven’t already made your resolutions, why not?! #HITMC

Bonus: What are your personal new year’s resolutions (if publicly shareable)? Do you find them effective? #HITMC

We look forward to learning from your experience and insights related to content marketing and PR. Be sure to put the full schedule of #HITMC Twitter chats on your calendars.

Customer Stories: The Holy Grail of HealthIT Marketing

The following is a guest blog post by Colleen Pinto.

With the end of the year upon us, many healthIT businesses are evaluating their 2016 marketing ROI and goal setting for 2017. Tis the season for lessons learned. According to HealthcareIT News one of the biggest mistakes healthIT companies make is focusing their marketing efforts solely on their specific solution rather than their customers’ pain points. Whether a company’s tech streamlines patient check-in or helps maximize revenue cycles, the solutions themselves are sterile – simply software or equipment. Companies need to remember that on the other end of the solution there is a physician – who is having to spend hours of his day importing data into a computer; a patient – who needs a second opinion as soon as possible; or even a loved one that is impacted.

That’s why in my role as a healthIT marketer, I am constantly drawn to the powerful role that customer stories play in healthcare. By putting a face to the product, they humanize the technology and clearly demonstrate outcomes – which is critical in the era of value-based care. As you craft your 2017 marketing programs, here are the top three ways to make the most out of customer stories in healthIT.

  1. Case Studies

Case studies are probably the top piece of content healthIT companies think of completing after obtaining a customer story – and for good reason. These pieces tell stories, make brands and technology come to life, and demonstrate momentum. According to Gartner, peer reviews also continue to be one of the more significant buying influences for tech buyers. Since case studies are written from the client point of view, it is easy for prospective customers to see how a product or service can also benefit them.

For example, say a hospital is experiencing inefficient workflows because its physicians are constantly dealing with corrupt or lost CDs containing patient images. The hospital then does a search for a cloud-based imaging solution. It comes across a case study showcasing a system that has helped another hospital not only reduce CDs by 90 percent, but has also enabled physicians to receive images before a patient even arrives through the hospital doors. Chances are that one piece of content is going to have a strong influence in the hospital’s vendor selection process.

Once a case study is complete, you can then leverage the content in inbound marketing and lead generation efforts. This includes hosting the content on your website, adding it to appropriate lead nurture streams, and ensuring it’s seen by the right buyers by distributing it via LinkedIn ads. If you have the resources, consider embedding video testimonials in corresponding case studies to make them interactive.

(Have a customer that’s not referenceable? Determine if the opportunity can provide enough detail to tell a strong story, with measurable results. If so, an anonymous case study can still be of value.)

  1. Media Relations

Case studies are just the beginning when it comes to leveraging customer stories. Next, it’s time for companies to expand the customer story’s reach even further through strategic media relations initiatives.

Imagine that a healthIT company is about to make a press announcement surrounding the latest version of its product, or wants to insert itself into a healthcare conversation that is making national headlines. Simply including a customer quote in a press release or having a customer available for media interviews will greatly increase a company’s ability to garner top media coverage. (INSIDE TIP: Bring customers along to industry tradeshows as a secret sauce to garner more media briefings and interest.)

Why? Because validation is a powerful tool. While a company’s technology itself may be fascinating, Joseph Goedert, news editor of Health Data Management notes, “What reporters want is to know what the real news is and to talk with a user about their experiences–including what went well and what didn’t go so well–to inform their peers about how best to optimize the technology.”

  1. Social Media

Social media is one of the most affordable ways to reach large and/or targeted audiences. LinkedIn’s latest report indicates that at the end of 2013, there were over 4.4 million healthcare practitioners, executives, channel followers, and opinion leaders on LinkedIn. Further, in 2014, more than 75,000 doctors, nurses, pharmacists and consultants posted 152,000 tweets a day.

With decision makers and potential customers right at your fingertips, it’s crucial for marketers to continuously leverage customer stories every day via your corporate social media channels. For example, companies can utilize customer quotes, images and videos in tweets and LinkedIn posts that link back to case studies, media articles and more. As you plan your customer engagement strategy on social media, ask yourself:

  • Does my company have a public Twitter list of referenceable customers?
  • Are case studies, testimonials, etc. in a regular rotation in our social editorial calendar?
  • Are my leadership and sales teams connected via LinkedIn to all customers and prospects?
  • Does my company welcome new customers publicly on Twitter to show momentum?
  • Does my social media manager actively engage with our customers on all channels?

Ultimately, through these collaborative initiatives, healthIT organizations will be able to effortlessly increase the reach of their customer stories more than they ever thought possible.

About Colleen Pinto
Colleen Pinto is the savvy storyteller and integrated comms catalyst at AR|PR specializing in leading and servicing a growing roster of tech clients in the healthIT and mobile sectors. Follow AR|PR: @AR__PR

FINAL CHANCE: Submit Your Nominations – Health IT Marketing and PR Community (HITMC) Awards


As an important part of the Health IT Marketing and PR Conference, we want to recognize the amazing work and individuals that make up the HITMC community.  That’s why we created the HITMC Awards. If you know a campaign, project, person, or company that deserves recognition, tomorrow is the last day to submit your nominations for the 2017 HITMC Awards.

We’re accepting nominations for the following award categories:

  • Best Trade Show Theme or Campaign
  • Best Content Marketing Program
  • Best Social Media Program
  • Best Creative
  • Agency or Marketing Department of the Year
  • Marketing or PR Professional of the Year (an individual)

This is a great chance for you to share your work and get recognized by the greater health IT marketing and PR community.  Plus, it’s a way for you to nominate the great work you see from your colleagues in healthcare as well.

We’ve posted all the details of the awards program and a link to submit nominations in a previous post.  We’ve made the nomination process as simple as possible so we make sure we get the broadest range of submissions.  Plus, we hate long, complicated nomination forms.

The deadline for nominations is Tomorrow, Friday, December 16th.

The winners will be selected by a panel of expert judges and each HITMC Award category winner will be recognized during the 2017 Health IT Marketing and PR Conference in Las Vegas.  You need not be present to win, but it’s definitely more fun that way.

Thanks in advance to all those who take the time to submit a nomination and to those who have already submitted a nomination.

Other Important Dates and Deadlines:
Join us at the HITMC Local meetup in Nashville Thursday, 1/12/17.

Advanced Registration ($200 Savings) for the Health IT Marketing and PR Conference is available until 1/15/17.  Register Now!

Let us know if you have any other questions about the event or the HITMC Awards.

Conference and Event Planning Insights from Inbound 2016

The following is a guest blog post by Patty Dickerson.

Conferences and events are an important part of most marketing strategies, so as marketers it can be a special treat to go to a conference as an attendee. A few weeks ago, I was able to attend HubSpot’s Inbound Marketing Conference in Boston and came away with quite a few insights I’d like to share with the HITMC community.

Inbound Overview:

First held in 2011, the conference has grown significantly in the last five years with close to 19,000 attendees as well as over 170 sessions and eight different topical tracks this year.  I haven’t been to Marketo’s Marketing Nation Summit or Salesforce’s Dreamforce so I’m not sure how HubSpot’s Inbound conference compares to them, but I did attend last year and am a regular HITMC attendee.  Compared to HITMC, Inbound can seem a bit overwhelming. It is primarily geared toward digital and inbound marketers, but in this first post, I’d like to share some ideas and observations from Inbound that can help those of us who plan events and conferences.

Conference Timing:

Inbound16 was held November 8-11 with the main conference kicking off on Wednesday, November 9th. Date ring a bell? Yup- that’s right, Inbound officially kicked off the day after one of the most polarizing elections in U.S. history. An interesting day to start, while half of the population was elated the other half was despairing, and the mood of the conference that first day was very odd. Additionally, the kick-off keynote speaker, Ta-Nehisi Coates, switched up his talk to directly address the election results. As a content marketer, I respect his decision to do so, as he was being authentic, transparent, and relevant in his content delivery. However, it did seem to polarize the conference, as well as the conference conversation on twitter. I’m sure HubSpot will think again about hosting Inbound the same week as a presidential election.

  • If any of you are planning big user conferences, be sure keep in mind any sort of external events that could impact your event.

Session Organization and Selection

Inbound 2016 had a variety of “Inbound Itineraries” to help plan which of its 170+ sessions to attend. This is a great idea for larger conferences with a variety of session options. Since I wanted a broader experience, I ignored itineraries and tackled my schedule one day at a time, focusing instead on sessions that were geared toward marketing strategy, lead generation, social media, and email marketing. Unfortunately, within the full agenda, there wasn’t a clear way to tell if the session was for beginner, intermediate, or advanced marketers, so choosing sessions based on skill level was a bit difficult. I hope that next year Inbound notes skill/experience level within a session description. This is a good idea for any large conference with overlapping sessions.

  • Group agenda options into common topic themes
  • Label sessions by skill level

One big improvement at this year’s Inbound was the ability to pre-register for sessions. This meant that if you planned your schedule in advance, then enrolled in sessions the week prior to the conference, there was no problem getting into the sessions. This was a big problem at last year’s conference and there were one or two sessions that I missed because the rooms were full. Compared to last year, I was able to get a least one interesting insight from each session, though the quality of one or two of the sessions I attended was a little disappointing.

  • Provide pre-registration to popular sessions or make sure that there is room to fit all attendees who want to attend

Conference Website and Mobile App:

For the most part the conference website, Inbound.com, was easy to use, and attendees could login to create a customized schedule from the agenda. The recommend itineraries were easy to find, but if you didn’t use them, the daily sessions weren’t listed in chronological order. This made it harder to see which sessions were being held at same time. You could tag sessions to “My Interests” then go back and view a shortened list, but the lack of chronological ordering made the session planning a little harder, which was also complicated by an automatic log out if you were inactive for a short period of time.

  • Make website easy to use
  • Order agenda sessions in chronological order
  • Provide ways for attendees to tag sessions of interest

As I mentioned previously, the session pre-registration worked well. In addition, I was able to download the calendar to my google calendar, which was vital the first day because the mobile app didn’t initially sync personal schedules from the Inbound website. The full agenda from the desktop site was available, but this required logging into the conference website within the app. Though frustrating, it was corrected the first afternoon, and personal schedules were available on the mobile app with session notifications for the duration of the conference. For any of you considering mobile apps for your conferences, it is a good idea to test the app before the conference to make sure it is set-up properly.

  • Ask attendees for feedback on the conference app before the conference starts
  • Test conference app prior to the start day
  • Fix app problems quickly

Food:

Lunch is also quite unique at Inbound, as HubSpot arranges to have local food trucks parked next to the Boston Convention & Exhibit Center where the conference is held.  Attendees with All-Access and VIP passes could scan their badge to get lunch at any of these trucks, but food was also available for purchase to those with Community passes. Most of the trucks parked within “the Lawn on D” that is located on the east side of the convention center, a bit of a hike from the west side, but doable.  Having lunch outside was risky, given that the conference was so late in the year, but the weather cooperated and while a little cool, it was mostly sunny.

  • Don’t be afraid to try something different for food, but have back-up plans.

While no lunch session or break was scheduled, food was served from 11am-2pm. This helped spread out the lines for food. I would have liked a list of the food trucks and their location so I could plan my meals efficiently, since my goal was to be able to attend sessions during the 11am-2pm time frame.  Regardless, the food was great; my favorite lunch was the Green Muenster Grilled Cheese from Roxy’s. It was a little hard to eat without a lunch area, which along with the spaced-out lunch time, made networking a bit of a challenge. Just some more food for thought (pun intended) as you plan networking opportunities into your own conferences.

  • Consider how to best optimize mealtimes for attendee networking.

Attend again?

In addition to these event planning takeaways, I was able to get some great insights from Inbound’s content sessions. Although I did get a lot more out of the conference this year than last, the price was high, especially when you pay out of your own pocket. Travel expenses would also be a factor. I’ll likely go only if I can get one of the really low discount rates, which means booking far in advance.  However, if I’m paying for the conference on my own dime again next year, I might be tempted try a new conference like Content Marketing World.  Of course, this would be in addition to HITMC which is my must attend conference.

How Can You Use Content Marketing to Fuel PR? – #HITMC Twitter Chat Topics

It’s time for our next Healthcare IT Marketing and PR Community (HITMC) Twitter chat. The chat will be held on Tuesday, December 6th at Noon ET (9 AM PT). To participate, follow the #HITMC Twitter stream on your favorite Twitter tool and add #HITMC to all of your tweets.

This chat will focus on “How Can You Use Content Marketing to Fuel PR?” and is hosted by Dodge Communications (@DodgeComm). This is a really hot topic for the Healthcare IT Marketing and PR Community. Finding the right mix of content marketing and Public Relations (PR) is a real challenge. Getting them to work together is even more challenging. So, let’s share best practices and insights on how to find the right way to mix content marketing and PR.

Here’s a look at the 5 questions that will serve as the framework for the discussion:
T1: What content marketing trends do you think will dominate 2017? #HITMC

T2: What type of content resonates best with your audience? #HITMC

T3: How does content marketing and PR fit into your overall marketing strategy? #HITMC

T4: How does your organization use content marketing to increase thought leadership? #HITMC

T5: What are the benefits of sharing content assets on social media? #HITMC

Bonus: How does your organization show the success of a content marketing program? #HITMC

We look forward to learning from your experience and insights related to content marketing and PR. Be sure to put the full schedule of #HITMC Twitter chats on your calendars.

Great Ideas for Marketing and PR at Healthcare Conferences – #HITMC Twitter Chat Topics

It’s time for our next Healthcare IT Marketing and PR Community (HITMC) Twitter chat. The chat will be held on Tuesday, November 1st at Noon ET (9 AM PT). To participate, follow the #HITMC Twitter stream on your favorite Twitter tool and add #HITMC to all of your tweets.

This chat will focus on “Great Ideas from Healthcare Conferences” and is hosted by John Lynn, Founder of Healthcare Scene. We’re in the midst of the busy fall healthcare IT conference season. No doubt you’ve come across booths, exhibits, giveaways, experiences, etc that have taught you how to be a better health IT marketing and PR professional. In this chat, we’ll focus on the great ideas you’ve seen, heard, experienced, and learned from the various Healthcare IT conferences you’ve attended.

Here’s a look at the 5 questions that will serve as the framework for the discussion:
T1: Which conferences do you attend and which audiences are you looking to attract at those conferences? #HITMC

T2: What features make a good (ie. effective from a marketing/PR perspective) booth? (Examples Welcome!) #HITMC

T3: Have you seen giveaways be effective? How and what giveaways? #HITMC

T4: What are some examples of bad booth behavior, design, etc? (Avoid Company Shaming Please) #HITMC

T5: What’s the best advice you’ve ever gotten about marketing and PR at conferences? #HITMC

Bonus: As an attendee at #HITMC (or other similar event), what’s the most valuable part of the conference? #HITMC

We look forward to learning from your experience and insights to conferences you’ve attended. Be sure to put the full schedule of #HITMC Twitter chats on your calendars.

How Can Your Company Tackle Glassdoor from a Marketing Perspective?

The following is a guest blog post by Patty Dickerson.
patty-dickerson-healthcare-it-marketing
In the previous post, we looked at how Glassdoor could be impacting your company’s brand and impacting sales. Social media management is time-consuming and tackling another network might not be an immediate priority on your marketing to-do list. However, there are four quick steps you can take to proactively address your company’s brand on Glassdoor.
glassdoor-free-employer-accounts
1. Check that your company’s Glassdoor profile is accurate:
Even if your company has never looked at Glassdoor, if an employee has reviewed your company, there’s a Glassdoor profile for it. Which means, even if Glassdoor isn’t a priority, you should at least make sure your company’s logo and profile information are accurate.  It’s also important to check that the information provided is consistent with your brand messaging.

2. Read your company’s reviews and CEO ratings:
If your company has a Glassdoor profile, it likely has at least one review. Read through the reviews, look for common themes – good and bad. Start to think about who needs to be aware of the reviews. Hold off on responding until you have a thoroughly defined response plan.

3. Engage with your human resources team.
If Glassdoor isn’t already on your human resources team’s radar, I’d be very surprised. Set up some time with them to look over your company’s current profile, reviews, and ratings. Discuss who else needs to become involved, and if there are any big issues, who can help address them.

4. Build out a Glassdoor engagement plan.
Just as engaging with people on Linkedin, Facebook, and Twitter requires thought and often a response plan, so does addressing Glassdoor reviews. Who is going to respond? How should he/she respond? When should a review be escalated?  These are some basic questions to consider as you build out your response plan. Responding is very important. As Chestnutt also wrote in his Pulse post, “ companies who choose not to engage are missing out on important opportunities.” For more ideas on how your company can build out a Glassdoor engagement plan, check out this SproutSocial blog post by Jim Conti.

Interested in learning more about Glassdoor? Check out the following blog posts and resources:

About Patty Dickerson
With a background in healthcare program management and editing, Patty Dickerson’s passion for content and digital marketing helps keep the HIT companies where she works on the pulse of what’s happening across the healthcare and technology industries. Patty has worked at a range of healthcare tech companies including NaviNet (now part of NantHealth), Curaspan, and MedAptus. Prior to working in healthcare IT, she managed a variety of Continuing Medical Education programs at Boston University School of Medicine. She has a MBA in marketing with a health sector focus from Boston University and BS in psychology and communications from Fordham University, where she was also a member of the NCAA Division I swim team. An active #HITMC and #HealthITChick twitter chat participant, Patty can be found on twitter at @PattyLDickerson or on LinkedIn at https://www.linkedin.com/in/patricialdickerson

Marketing Automation Software: Are You Using it Right?

The following is a guest blog post by Jennifer Michelle, Founder of Michelle Marketing Strategies.

Marketing Automation

You fought to get it, you worked hard to set it up. Now you need to justify that investment.

The question is, can you?

Too often, companies wind up using only a small portion of the features their software offers them. Maybe they focus only on email marketing. Maybe they never got around to adding progressive profiling on their forms. Scarier still is when features are being used incorrectly and no one on the team is aware of it.

Here are the questions you should be asking to make sure you are getting the best out of your marketing automation software.

Visitor Behavior

The actions people take on your website are the first area of focus. Are people successfully downloading your white papers? Are they responding to the follow-up emails you set up? Are they requesting demos?

Problems in this area are the most obvious and are easily prevented by testing during program set-up. However, sometimes problems arise down the line when changes in one part of the software inadvertently impact your programs. For instance, you may not have realized that you need to flag emails in trigger campaigns so they are not affected by weekly email limits. This kind of beginner error can lead to people downloading reports but receiving nothing. Luckily, it is easily remedied by regular reviews of your programs and communication limits.

Your Sales Team

Think about how your team – marketing and sales – uses your software. Are the right people being notified when someone downloads a report or watches a video? Is the notification somewhere they will be sure to see it? (It’s no good showing an alert in your CRM if your sales team just focuses on their email.)

Go beyond simple alerts – find out if your team really understands your workflows and what kinds of nurture programs you have set up. Yours would not be the first marketing team to discover sales representatives are building emails by hand when you have already designed templates. Or, worse, that they are sending emails off manually on the same days you are sending automated ones.

This goes hand in hand with lead scoring. Does your team understand how your lead scoring system works? More importantly, is it working the way it should? Review your top scorers and see if they truly are your best prospects. Review your low scorers, too, and see if any good leads are being missed.

Have a Strategy

You cannot get the most out of your software if you have no roadmap. Plot out your workflows and regularly review them to make sure they still match your goals. Then compare them with your automated programs and look for discrepancies. Do you have redundant workflows? If so, is that intentional?

Take a peek at your content strategy. Does new content get added to your ongoing nurture programs? Is your sales team aware of your new content or your thought messaging goals? Your content is designed to help your sales team close deals; make sure they are in the loop.

Look for Gaps

Think about your audience segments – both prospects and customers. Are there nurture or re-engagement programs targeted to each segment?

Review the capabilities your software  offers – are you using all of them? If not, is that by design? If you are using them, can you see ways to use them more effectively? For instance, If you use forms, have you set up progressive profiling?

Can you measure results by individual program as well as by marketing channel? If so, are you making use of that information? Are you able to track not just Clicks and Downloads but also Customer Acquisition Cost, Lifetime Value and Return on Investment?

Best Practices

Most marketing automation companies offer a thorough knowledge base of videos and articles on every feature. Use it. Even if all you do is browse through the topic areas, you may discover features you need but didn’t realize you could access.

Some companies also have communities or user groups that can help answer questions or show you new ways to use their software.

Whenever possible, have your Account Executive set up templates for workflows and reports so you have something to refer to. (Be careful not to overwrite these!) You may also be able to arrange a time with them to review your programs.

Most of all, set up a schedule to regularly assess your marketing automation programs. As these are central to your lead generation and analytics activities, you need to know how they are performing. Review visitor behavior and see how your sales team is interacting with your leads. Find out how well the sales team understands your content strategy and workflows. Look for aspects of the software you could utilize more fully.

Regular reviews help you stay on top of the details and ensure you are getting the most out of your marketing automation.

And that’s how you justify your investment.

So busy you can’t see the forest for the trees? Let Michelle Marketing Strategies conduct a thorough assessment and make sure your marketing is working the way you planned. Assessment packages address marketing automation and are available for Lead Generation, Marketing Analytics and Adwords.

Announcing the 2017 HITMC Awards – Submit Your Nominations

After last year’s successful Healthcare IT Marketing and PR Community (HITMC) Awards, we’re excited to bring back the 3rd Annual HITMC Awards. We were extremely impressed by the number and quality of submissions to last year’s awards and so we can’t wait to see the creativity, expertise, and skill that’s been on display again in the Health IT Marketing and PR Community (HITMC) and will be nominated this year.

If you have a campaign, a social media marketing effort, an exhibit hall booth or an exemplary healthcare marketing and PR effort you think was great, we’d love to have your submissions. Feel free to submit your own campaigns or recognize your colleagues. We want to hear about the best, most interesting, most effective, most creative campaigns we can find. Please don’t nominate any campaigns or efforts that have been nominated previously or that happened previous to 2016.

Here’s a list of the HITMC award categories:

  • Best Trade Show Theme or Campaign
  • Best Content Marketing Program
  • Best Social Media Program
  • Best Creative
  • Agency or Marketing Department of the Year
  • Marketing or PR Professional of the Year (an individual)

We don’t like long lengthy submission forms that discourage people from sharing a great campaign, so we’ve made the HITMC Award nomination form as simple as possible. We’ll be closing the nomination period on Friday, December 16th.

The winners will be selected by a panel of expert judges and each HITMC Award category winner will be recognized during the 2017 Health IT Marketing and PR Conference in Las Vegas. We’re excited to see all the creative things that are happening in healthcare marketing and PR.

If you have any questions about the HITMC Awards, please reach out to us on our contact us page. We look forward to seeing the very best in healthcare IT marketing and PR!

Submit Your Nominations Now!

Is Ignoring Glassdoor Hurting Your Company’s Brand and Impacting Sales?

The following is a guest blog post by Patty Dickerson.
patty-dickerson-healthcare-it-marketing
As a B2B marketer primarily focused in the healthcare tech industry, when I think of social media networks, LinkedIn, Twitter, and Facebook naturally come to mind. For many of us, these are the key social networks we use as we try to engage with prospects, customers, and employees. Depending on the type of product you are trying to market, there may be other networks that you also focus on (Snapchat, Pinterest, Tumblr, etc), but there’s a good change that you use at least two of the three key networks on a regular basis. I’d like you to consider adding another network to your key marketing social networks list: Glassdoor.

Is Glassdoor a Social Network?

I bet you are asking “Glassdoor? Isn’t that a recruiting tool, not a social network?”  Well… yes and no. Glassdoor is a great recruiting tool, but it has also evolved into network that allows companies to engage with past, present, and prospective employees. Glassdoor has enabled companies to connect with employees and prospective employees anonymously in a way that hasn’t been done before: Not only can Glassdoor members review and provide feedback on a company, the company can respond back and proactively engage with members through the company updates.

Why Should Marketers Care About Glassdoor?

“Isn’t Glassdoor the responsibility of human resources?” is probably your next question. Yes, but the marketing team should also take note and even get involved. Employees are one of the greatest assets that a company, and its marketing team, has. According to Brandon Chesnutt in this LinkedIn Pulse post, employees are “a key audience that cannot be ignored.” Why? Bottom line, employees make great brand advocates. One of the very first ways for companies to start building followers and engagement on social media is to utilize employees, and Glassdoor is another great opportunity to do this. A good employee review on Glassdoor doesn’t just help attract good job candidates; it helps build the company brand by giving a glimpse into the company culture.
glassdoor-reviews-google-search
In addition, Glassdoor has great SEO. Glassdoor company reviews can, and often do, come up in coveted search positions. As with other social networks, linking Glassdoor to your company’s website and sharing links back to your site on Glassdoor can help your own sites SEO ranking. And, like your website and other social accounts, the strength of your Glassdoor profile, and likely search results, is tied to how accurate your profile information is, how often you update the profile, and consistent engagement with Glassdoor members.

Glassdoor’s Application Beyond Marketing and HR

Back in 2012, Gordon Andrew aptly stated on his blog Marketing Craftsman that, “Glassdoor has become an important research tool for job hunters, corporate recruiters, and anyone looking for unvarnished behind-the-scenes insight into what really goes on behind corporate doors.” The key thing that stands out to me here is the “anyone.” Since Glassdoor profiles, reviews, and CEO ratings can turn up in search results, “anyone”, including prospects, customers, partners, and investors, has the potential to come across a good or bad review. With that in mind, Glassdoor has the potential to impact sales, partnerships, and investor relationships.

To start, let’s take a look at the company reviews. With the anonymity that Glassdoor provides, employee reviews are pretty revealing and can give a glimpse into management across the company or even provide insight into how well a product is developed. Yes, some reviews are rants, but like Yelp or other review sites, readers take note when the reviews are consistent. The same goes for the CEO ratings, and when combined with company reviews, can give prospects, partners, and investors, an idea of not only who is leading the company, but his/her management style and the level of respect employees have for the leader of the company.

If you work for a large healthcare organization that’s looking make a big purchase of a healthcare IT product, partner with a healthcare IT vendor, or even invest in the company itself, wouldn’t you want to know how the company is being led and if employees believe in the product? I’m not sure healthcare organizations are aware of the power of these reviews and ratings yet, but the potential is there for Glassdoor to evolve into vetting resource for prospects, partners, and investors.

In my next post, I’ll look at suggestions on how your company can tackle Glassdoor.

About Patty Dickerson
With a background in healthcare program management and editing, Patty Dickerson’s passion for content and digital marketing helps keep the HIT companies where she works on the pulse of what’s happening across the healthcare and technology industries. Patty has worked at a range of healthcare tech companies including NaviNet (now part of NantHealth), Curaspan, and MedAptus. Prior to working in healthcare IT, she managed a variety of Continuing Medical Education programs at Boston University School of Medicine. She has a MBA in marketing with a health sector focus from Boston University and BS in psychology and communications from Fordham University, where she was also a member of the NCAA Division I swim team. An active #HITMC and #HealthITChick twitter chat participant, Patty can be found on twitter at @PattyLDickerson or on LinkedIn at https://www.linkedin.com/in/patricialdickerson

Welcome to HITMC!

We're glad you found the Healthcare IT Marketing and PR Community (or as we affectionately call it...HITMC). This blog is a place for healthcare IT marketing and PR professionals to come together and share their insights, skills, expertise with other people trying to make healthcare better through the use of technology. This blog grew out of the Healthcare IT Marketing and PR Conference which is held annually. We look forward to connecting and learning from you. Please feel free to reach out to us on our contact us page if you have any questions.

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